New Ticket Alerts to Teams

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  "name": "New Ticket Alerts to Teams",
  "tags": [],
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      "parameters": {
        "jsCode": "for (const item of $input.all()) {
  // Assuming 'id' is the field with the Connectwise Ticket ID
  // Convert 'id' to a string to ensure it has quotes in the JSON output
  item.json.id = item.json.id.toString();

  // If 'filterOnThis' is another field you want to set with the id as a string
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        "keyType": "string",
        "options": {},
        "operation": "get",
        "propertyName": "=Tickets"
      },
      "credentials": {
        "redis": {
          "id": "nm82iTY9aRTp8ZQm",
          "name": "Redis-Dispatch"
        }
      },
      "typeVersion": 1,
      "alwaysOutputData": true
    },
    {
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      "name": "Filter Out Tickets that have already been sent",
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      "name": "Get New Tickets",
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      "parameters": {
        "url": "https://na.myconnectwise.net/v4_6_release/apis/3.0/service/tickets?conditions=(status/name=\"New\" or status/name=\"New (email)\" or status/name=\"New (portal)\") and (board/id=25 or board/id=26 or board/id=1 or board/id=28) and parentTicketId=null&PageSize=999",
        "options": {},
        "sendHeaders": true,
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
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              "name": "clientId",
              "value": "934a9a6d-480a-4502-ab77-46bd80b368d7"
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      "credentials": {
        "httpHeaderAuth": {
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      "typeVersion": 4.1
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      "parameters": {
        "jsCode": "// would need to be adapted to your specific data structure.
return Object.values(items.reduce((accumulator, current) => {
  const siteName = current.json.siteName; // assuming 'siteName' is the common property
  const companyName = current.json.company; // replace with the correct path to the company name
  const ticketType = current.json.recordType; // replace with the correct path to the ticket type

  // Use a combined key of siteName and companyName to group tickets
  const groupKey = `${siteName} - ${companyName}`;

  if (!accumulator[groupKey]) {
    accumulator[groupKey] = {
      siteName,
      companyName,
      ticketType,
      tickets: []
    };
  }

  // Create a string that combines the ticket number and summary with a <br> for HTML line breaks
  const ticketInfo = `${current.json.id}: ${current.json.summary}<br>`;
  accumulator[groupKey].tickets.push(ticketInfo);

  // If ticketType is not consistent within the same groupKey, handle accordingly
  if (!accumulator[groupKey].ticketType) {
    accumulator[groupKey].ticketType = ticketType;
  } else if (accumulator[groupKey].ticketType !== ticketType) {
    // Handle the case where different ticket types exist within the same groupKey
    accumulator[groupKey].ticketType += `, ${ticketType}`;
  }

  return accumulator;
}, {})).map(group => {
  // Join the tickets array into a single string, separating each ticket with an empty string (effectively nothing)
  const ticketsString = group.tickets.join('');

  // Return the final object structure, with each property as needed
  return {
    siteName: group.siteName,
    companyName: group.companyName,
    ticketType: group.ticketType,
    tickets: ticketsString // This is now a single string with <br> as separators
  };
});
"
      },
      "typeVersion": 2
    },
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      "id": "0a69f405-cb56-4cb5-b56c-9015602376eb",
      "name": "Teams to Dispatch",
      "type": "n8n-nodes-base.microsoftTeams",
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        "message": "=Hey Dispatch Team!, A new {{ $json.ticketType }} has come in.<br><br> <strong>Ticket:</strong> {{ $json.tickets }} <strong>Company: </strong> {{ $json.companyName.name }}",
        "options": {},
        "resource": "chatMessage",
        "messageType": "html"
      },
      "credentials": {
        "microsoftTeamsOAuth2Api": {
          "id": "9eUxYgQYNgePrgUD",
          "name": "Microsoft Teams account"
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      "typeVersion": 1.1
    },
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            "node": "Filter Out Tickets that have already been sent",
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    "Filter Out Tickets that have already been sent": {
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